Shipping & returns
Processing time
Every piece is made and packed by hand. Most orders ship within 1–5 business days — the exact time is shown on each product page. Ships from: PLACEHOLDER — your city/country.
Worldwide flat-rate shipping (USD)
| Region | First item | Each extra item | Free over | Delivery after dispatch |
|---|---|---|---|---|
| United States | $8.00 | $3.00 | $150.00 | 5–10 business days |
| Canada | $14.00 | $5.00 | $200.00 | 7–14 business days |
| Europe & UK | $16.00 | $5.00 | $200.00 | 7–15 business days |
| Asia | $12.00 | $4.00 | $180.00 | 5–12 business days |
| Rest of world | $22.00 | $6.00 | — | 10–25 business days |
All parcels are sent with tracking. You’ll get the tracking number by email when your order ships.
Customs & duties
International orders may be subject to import duties or taxes charged by your country. These are paid by the buyer on delivery and are not included in the price.
Returns & exchanges
Returns accepted within 14 days of delivery for unused items in original condition. Buyer pays return shipping unless the item arrived damaged. Custom/personalized pieces are final sale.
Damaged in transit?
It’s rare, but it happens with handmade ceramics. Email a photo of the item and packaging within 7 days of delivery to hello@huewyn.com and I’ll send a replacement or a full refund.
PLACEHOLDER POLICY — Wen to review and adjust.